We place the highest importance on intellectual property rights, which span copyrights, trademarks, patents, designs, and trade secrets. Protecting these rights is a core value for us, and we're constantly working to ensure that every product and image presented on our website complies with the law. But considering the vast number and wide variety of items on our platform, there's a chance that some unintentional mistakes might happen.
If you're an intellectual property owner or an authorized representative and you think that any product on our website is infringing on your rights, we'd like to ask you to contact us as quickly as possible. You can be certain that we'll take immediate action to safeguard your legitimate rights.
To file a copyright or trademark complaint, please send us the following details via email at [email protected]:
1. Documentation that can prove your identity and shows that you're either the rightful owner or an authorized representative of the product or image that's suspected of being involved in an infringement. This could be official identification documents, legal authorizations, etc.
2. A very detailed description of the work or material in question. Make sure to include its exact location on our website, which means providing the product URL. This will help us quickly find and assess the situation.
3. Enough contact information so that we can get in touch with you. This should include your physical address, phone number, and email address. Open communication is crucial for resolving the issue smoothly.
4. A written statement clearly expressing your sincere belief that the use in question is not authorized by the copyright or other intellectual property owner, their agent, or according to the law. Explain why you think this is the case.
5. Identify the specific intellectual property that you claim has been infringed on our website. For example, say "XYZ Copyright" or give details about a trademark like "ABC Trademark, Registered No. 123456, Registered on 1/1/04". If it's a trademark infringement, also provide the trademark registration number, a link to the first place it was published (if available), the URL of the infringing work or image, and any other evidence such as usage rights agreements that can prove your ownership or authorization to use the trademark.
6. A declaration that says the information you've provided is accurate. By making this declaration, you're stating, under the penalty of perjury, that you are the legitimate intellectual property owner or an authorized representative acting on their behalf.
Please remember that our email address, [email protected], is only for copyright - related complaints. For any other questions, whether it's about product details, order status, or general feedback, please direct them to our customer support team. We're fully committed to quickly dealing with any issues related to suspected intellectual property disputes and protecting the rights of the owners.
We wholeheartedly encourage honest and fair - minded complaints. We'll handle each one with the greatest care and attention. But it's important to know that if you submit a false infringement notice, you could face legal consequences. This might include having to pay damages to the accused party and covering their attorney fees.
If you're not sure about the material in question, we strongly suggest that you consult a legal professional before sending a notice. They can give you expert advice based on the specific details of your situation.We really appreciate your continuous commitment to protecting intellectual property rights. We're looking forward to working with you to make sure that all intellectual property is legally protected.
